At Home

I was in the store last night. Found a great framed art piece. Brought it to the front because it was massive (60 inch wide I believe) and we needed to shop more. I asked for a discount because the frame was pretty banged up. The look that I got from 3/4 employees when I asked that question was just nasty. And then one of the women said “nuh uh”. And then the one friendly woman checked it out, and offered a 20% discount. I thought that was considerate so we accepted. I’m assuming she was the team lead or manager since she offered the discount. Good experience with her. Then once we are done with our other shopping, we get to the front and the cashier (one of the 3 unfriendly women) was short with me the entire transaction. It was the end of the night, I get it if it’s been a long day for anyone. Retail isn’t easy work. I can let that go. But I ask her if she honored the 20% discount and she said yes. We leave and I didn’t check the receipt until we got home. I had 2 kiddos with me but boy I wish I would have checked. It was a 15% discount. I absolutely feel that was intentional. It’s a nominal amount, but just considering the overall behavior I absolutely felt this woman was trying to create a negative experience for me. I doubt we will be back because of this experience. Really disappointing. I’ve worked in retail and I respect workers in the service industries. But to get attitude for asking for a discount on something damaged was just bizarre. Very grateful for the friendly lead/manager who helped.

The store had a lot to offer. I purchased an artificial Christmas tree. The gentleman packed it up nicely and was pleasant. The clerk on the register was nice too. However when they asked if I needed help loading this in my SUV and I said yes I was told someone would be right out. I had every intention of helping. The worker came out I said hello. She didn't acknowledge me helped pick up the box and threw it in my vehicle and left. Maybe she was having a bad day. Hopefully she is not like this with other customers.

My 1st time shopping here & I got really excited when I walked in. I knew I could find the items I was looking for, & I did. I found a really nice canvas painting that had a 50% off sticker, only to have it not honored because the mgr stated it wasn't properly tagged. She said the best she could do was 25% off because it had some scratches on it. Needless to say, I left without it. Most places will honor the price simply because it was ticketed for that price. It was a 40 minute drive for me so I doubt I'll do it again. Especially when you're not even sure what the "real" price of an item is.